TERMS & CONDITIONS ONLINE SALES

1. Age Verification:

1.1 Shropshire Hills Distillery Ltd (SHD Ltd) will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order, you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this. We reserve the right not to accept any order.

1.2 We operate a Challenge 25 policy. Our couriers will require proof of age prior to alcoholic goods being handed over. If you or the person receiving your delivery are lucky enough to appear to be under 25, you will need to produce valid ID to accept your order or it will be withheld, and a refund issued. The only acceptable proof of identity shall be a photographic driver’s licence, a passport or an Identity Card containing the PASS Hologram.

2. Payment:

2.1 We accept Debit Card and Credit Card transactions through PayPal and iZettle. The Cards we accept are Mastercard / Visa / Visa Delta / Visa Electron / Solo / Switch / Maestro. The goods will not be delivered until the customer’s funds that have been paid have cleared in full.


2.2 Please be aware when refunds are issued, it may take several days to reappear in your account. This is completely out of our hands.

3. The Order Process

3.1 We reserve the right to cancel an order up to the point of delivery and we are under no obligation to give a reason.

3.2 The processing of a payment and acknowledgement of an order does not constitute a legally binding contract and if we are unable to fulfil an order, we will offer you alternative options or a full refund as appropriate. We are not obliged to compensate you in any way for being unable to fulfil your order.

3.3 By completing and submitting the electronic “Pay Now” button (during the 'checkout process') you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Neither pressing the electronic “Pay Now” form or completing the checkout process constitutes our acceptance of your order. The order is deemed as accepted and the contract entered into at the point the goods are delivered and signed for.

3.4 Once you have placed your order, you will be sent a confirmation of your payment by PayPal. We will process your order within 3-4 working days, normally on Tuesdays and Thursdays. If you wish to track your delivery, please provide an email address; you will be sent a delivery confirmation once we despatch your order.

4. Pricing and Descriptions of Goods

4.1 SHD Ltd cannot be held responsible for pricing or description errors due to software mal-function, or human error. Unfortunately mistakes and technical errors do occur from time to time.

4.2 While we make every effort to ensure that prices on our website are correct, occasionally, errors do occur. If an error becomes apparent after you have placed your order, we will either contact you and offer to complete the order at the correct price or cancel your order. We are not obliged to fulfil your order at the incorrect price. We reserve the right to alter the prices stated on this website at any time.

4.3 All products are offered subject to availability. Unfortunately, some products do go out of stock between placing an order and it being prepared for delivery. In the event that a product is unavailable, we shall contact you to arrange replacement of the same value at no extra cost, or make alternative arrangements that are acceptable to you, or issue a full refund as appropriate. All details will be confirmed before dispatching the goods. Please note, if you have not provided us with the correct telephone or email details, it may take us longer to contact you or not be able to contact you at all. Please check the details of your order carefully.

4.4 Photographs of bottles and labels are for illustrative purposes only. Packaging changes occur frequently, and photographs are not always updated.

4.5 Please check your order confirmation and notify us immediately of any discrepancies in the order or customer details.

5. Delivery:

We offer a Standard Courier Service. Goods will be delivered to most UK mainland addresses on the next working day before 4pm when the order has been placed by 11am and subject to stock availability. This option is priced at £5.95 per consignment. We are unable to deliver outside of the UK mainland.

6. Privacy Policy:

We will collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell or redistribute information that you provide to us to any other companies, organisations or individuals. We may send you promotional emails about our products and services on occasion; you may unsubscribe from this at any time.

7. Returns Policy:

Please view our full returns information under Delivery & Returns on our website.

8. Claims & Queries:

All goods must be examined, and we must be notified of any breakages immediately and within two days of delivery at the latest. Please contact us straight away if you have any problems or enquiries. Should you have a query regarding your order, please phone or email us on 07977 536843 or email gin@ludlowgin.co.uk

9. Complaints:

Any complaints in respect of quality or service will be dealt with as soon as possible by a member of our team. In the event of complaint please email gin@ludlowgin.co.uk, giving as much detail as you can. Please note we are a small team and emails may not always be responded to straight away. Please bear with us and we will do our best to help.

10. Unlawful or Prohibited Use:

10.1 You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner which may harm SHD Ltd or any other parties or adversely affect the site functionally or its use by others.

10.2 You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

10.3 As stated above, we will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order, you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

11. Website Terms of Use:

11.1 All the information on this site is intended for guidance only. The website is regularly updated; however, products and prices are subject to change without prior notice.

11.2 We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time.

11.3 By clicking the ‘Pay Now’ button you agree to these terms and conditions.

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