DELIVERY & RETURNS
We want to ensure all our customers that we are STILL delivering and will continue to do so until told otherwise. However, we ask that you bear with us during this time as we are working on a reduced team, meaning there may be a delay in orders arriving to you.
Orders received by 11am on a weekday will normally be despatched the same day subject to stock availability. Standard delivery timeframe is 3-4 days - again, provided that the item is in stock and depending on your delivery service selection.
Please be aware that we do not despatch orders on weekends or bank holidays and our couriers do not deliver on weekends or Bank Holidays. Orders received during this timeframe are processed on the next working day.
Due to the large number of products that we sell we do sometimes find a product to be out of stock. In this instance some orders may take 3-7 days to fulfil. In most cases we can obtain further stock within a week. Should we be unable to resupply, we will notify you and offer an alternative or refund / partial refund.
If your order is urgent, especially if it is for a specific event or date then please do let us know by email firstname.lastname@example.org and please specify the date required; we will endeavour to assist.
3-4 working days - £5.95 per order
We use APC Overnight as our main courier, who are trusted and well-established nationwide. They are well managed and operate extremely reliably, priding themselves on their customer service. They operate using local permanent staff rather than agency drivers and take a personal approach to their deliveries. They also use the latest in tracking technology to ensure you have maximum control over the delivery of your parcel.
If you provide us with your email address and mobile phone number, APC will email before delivery to confirm that they have your order and will be delivering it to your requested address.
Please remember, couriers are the link between you and us and we do not own that link, nor can we directly control what happens within it. If a problem does arise, we will do our very best to address those problems for you where we can; we regularly review the service we are getting from our trusted partners, following up issues where appropriate.
Goods may only be signed for by persons over the age of 18. Our couriers may ask for ID if you appear to be under 18 and may refuse to deliver if suitable ID cannot be provided.
You can choose to have your order delivered to an address other than your billing address, such as your place of work or to a friend or relative. Simply add an alternative shipping address when placing your order.
If no one is available to meet the courier, the courier will leave a card to say they have called.
You can check your order’s progress specifically by using the tracking number provided on the email you will receive from APC. Once your order has been dispatched from our warehouse, APC will send you a Dispatch Email with a tracking link so you can follow its journey.
Damage or Breakages
We take special care to ensure your goods are packed safely and securely, using approved packaging but occasionally and unfortunately, some breakages or damage can occur.
Any damage to the order that has occurred during transit must be reported to us as soon as possible on receipt of the goods. If there is visible damage on delivery, this must be reported to the courier.
All goods must be examined, and we must be notified of any breakages immediately and within two days of delivery at the latest. We may ask you to send us photos of the damage before further action is taken.